Member Portal Tutorials (aka Self-Service)

​The Self-Service or Member Portal is an online tool where you can manage your table tennis activities at the OTTC.  You can view our activity calendar, book/cancel your sessions, purchase passes, view your schedule, book your guests (team, family, friends),  and more.  The most common "how to" guides are shown below.

  1. Register for OTTC Annual Membership

  2. Booking sessions for your guest (members guide)

  3. Book a session as a non-member

  4. Create a player relationship in the Self-Service Portal

  5. Troubleshooting

Register for OTTC Annual Membership

STEP 1: Create an Account in the Self-Service Portal

STEP 2: Go to Buy --> Memberships --> Purchase the Yearly Individual Membership

OPTIONAL: Update your profile image and additional information
STEP 3: Buy passes and book sessions.


FINISHED: Congratulations! You now have OTTC Member active status! 

 

Booking Sessions for your Guest (members guide)

The Guest-of-Member Pass costs less than a Non-Member Pass.  And it can only be purchased via a member account.  The pass can then be used to book your guest.

 

Checklist

✔ I have an active OTTC membership

✔ My guest is on my Team in the Portal (Not sure? Review the tutorial called Setting up a Relationship)

✔ I will be booking my friend and myself into the same session

 

STEP 1: Log on to the Member Portal
STEP 2: Go to Buy --> Packages --> then buy the '
Guest of Member Pass (shared with team of member)'
STEP 3: Go to Book sessions --> Click on the gray FILTER button located at the top-right of the calendar.  A pop up window will appear showing your name and other names that are in your team. Choose the name of the person you want to book.  Click the green FILTER button.
STEP 5: Still in Book sessions page --> Click on the session you want to book.  A pop-up box will appear with the details of the session.
STEP 5: Verify the BOOK FOR field shows the person you intend to book. If not, go back to STEP 3.
STEP 6: Click on the Package drop-down list and select the 'Guest-of-Member Pass'.
STEP 7: Click the green BOOK button.


FINISHED: Congratulations! Your guest is now booked into the session.

Non-members Booking an Open Practice Session

Please note that this reserves for one person only.

 

STEP 1: Create an Account in the Self-Service Portal or log on if you already have an account.
STEP 2: Go to
Buy --> Packages --> then purchase the Non-Member Pass
STEP 3: Go to
Book sessions --> Click on the session you want to book.  Watch as a pop-up box appears with the details of the session.
STEP 4: Click the green BOOK button.

FINISHED: Congratulations, You are now are booked! Have a friend repeat these steps to join you.
 

 

Setting a Team or Family Relationship

Setting relationships is useful if you want to manage the bookings of a friend through your portal.

 

Checklist

I am planning to manage bookings for a friend or family member using my account

    
STEP 1: Create an Account in the Self-Service Portal or log on if you already have an account.
STEP 2: Click on your name or icon in the upper left. This will take you to your profile page.
STEP 3: Go to the RELATIONSHIPS tab --> Click the green ADD RELATIONSHIP button and follow the prompts.
STEP 4: In the 'I want to add a/an' drop down, select appropriate response below,

- If you are adding a friend: Choose Team.

- If you are adding a family member: Choose Parent/Spouse/Child

STEP 5: If the other person already has an account, you can try looking for them by name in the search field. If they are new to the OTTC, then click the green ADD button to enter some information about them.  
STEP 6: Follow the remaining prompts.

 

FINISHED: Congratulations, You have setup a relationship!

Troubleshooting?

  • If you receive the message “failed to login”, then try refreshing the page and login again

  • If you are already a member and get the message “MEMBERS ONLY!”, then try refreshing the page and login again

  • The portal times out (logs you out) after a few minutes of inactivity